I agree to the use of cookies and tracking mechanisms which are used to analyse my activity on this website in order to improve my user experience. Find out more.

close

Job Announcements

We want to support you in your exciting race to excellence.

We want to support you in your exciting race to excellence.

At Hankook Tire, we are looking for tomorrow’s proactive leaders who will grow with us as experts and spread our influence around the world. Join us as you develop your career paths and make the most of your abilities through Hankook Tire’s innovative, proactive culture.

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

E-mailrecruitment@hankooktireusa.com                          Tennessee Plantrecruiter@hankooktire.com

상세내용
DeadlineActive Hits398
  • Technical Services Administrator

I. Position Identification

Job Title - Technical Services Administrator

Function - Technical Services

Report to - General Manager

II. Job Purpose

Responsible to regularly interact with customers, by phone, regarding company products and warranties. The position receives and answers simple to complex customer inquiries and complaints for all Hankook products through specialized technical knowledge of products and usage. 

III. Key Accountabilities

-  Receives and answers simple to complex customer inquiries for all Hankook products through specialized technical knowledge of products and usage. 

-  Answer technical questions that are related to tires. Process customer’s complaints and give appropriate warranty

-  Researches and obtains resolution of a variety of customer complaints and issues.

-  Keep up with the competitors’ products information and tire industry regulations.

-  Any other duties/responsibilities as assigned by Management

IV. Level of Accountabilities

-  Performs routine assignments in the entry level to a administrative role

-  Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others

V. Core Competencies

-  Professionalism

-  Good customer service skills demonstrating courtesy, friendliness, and helpfulness

-  Communication skills, verbal and written

-  Organizational skills

-  Attention to detail

-  Interpersonal skills

-  Proficient in Microsoft Office (Excel & Power Point)

VI. Qualification

-  High School diploma required

-  0-2 years’ experience in Tire industry or related industries

 


TOP

It is