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Job Announcements

We want to support you in your exciting race to excellence.

We want to support you in your exciting race to excellence.

At Hankook Tire, we are looking for tomorrow’s proactive leaders who will grow with us as experts and spread our influence around the world. Join us as you develop your career paths and make the most of your abilities through Hankook Tire’s innovative, proactive culture.

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

E-mailrecruitment@hankooktireusa.com                          Tennessee Plantrecruiter@hankooktire.com

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  • Warranty Analyst

Hankook Tire is excited to announce a new opening, Warranty Analyst, that will be based out of our Americas Headquarters in downtown Nashville, TN.  The individual in this role will be responsible for communicating with key accounts regarding warranties, analyzing claim data, and monitoring market warranty information. 

Key Accountabilities

-Responsible for handling tasks regarding warranties for new and current products 

-Communicates with Key Accounts, regional and global Headquarters, Research & Development members as well as other company engineers            

-Analyzes internal claim data and reports data to managers and executives

-Monitoring market information and share the information with management

-Communicating with key accounts and supporting them technically in regards to product warranty

-Processing key account product return data     

-Researching and benchmarking competitors warranty programs

-Partner with new product development engineers to establish warranty program of Hankook products

-Communicate and support field engineers in Americas (including subsidiaries, offices)

-Technically support, guide and advise Hankook engineers throughout warranty claims

-Instruct and audit American subsidiaries & offices on quality and service process implementations

-Develop and update field services tools and printed materials for technical services

-Responsible for market monitoring and data analysis 

-Analyze service return data for North America and South America and report the results with opinions and suggestions

-Conduct market research and report various information of products, services, regulations and competitors 

-Any other duties/responsibilities as assigned by Management    

Level of Accountabilities      

-As a key account counterpart, this person has authorizations as below:

-Communicate with key accounts, HK subsidiaries & Offices, Global Headquarters, and Hankook's Research & Development team

-Process key account claim data in SAP 

-Develop and update warranty program as for Americas markets

-Monitor and audit service process of HK subsidiaries and offices

-Instruct service engineers with best solutions in regards to requests of quality/service from customer/markets 

-Report analysis result of claim data and market information such as competitors, regulations regarding to quality and product to manager 

-Cooperate with marketing team to develop and update service tools and printed materials    

Qualification              

-Bachelor's degree required        

-Bachelor’s degree in Engineering or high level technical degree preferred              

-Experience in Tire industry or related industries preferred  

-Proficient in Microsoft Office (Excel & Power Point) required

-Bilingual in English and Spanish preferred

-Strong verbal and written communication skills required

-Strong Analytical & Organizational skills  required

-Available to occasionally travel throughout the United States, Canada, Mexico, Central & South America  

 


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