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We want to support you in your exciting race to excellence.

We want to support you in your exciting race to excellence.

At Hankook Tire, we are looking for tomorrow’s proactive leaders who will grow with us as experts and spread our influence around the world. Join us as you develop your career paths and make the most of your abilities through Hankook Tire’s innovative, proactive culture.

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

E-mailrecruitment@hankooktireusa.com                          Tennessee Plantrecruiter@hankooktire.com

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  • Technical Services Associate

Job description

I. Position Identification              

Job Title - Technical Services Associate

Job - Key Account Management, Market Researching & Data analysis

Report to - Department Manager

 

II. Job Purpose

-Responsible to communicate with key accounts and handle the tasks regarding to the key accounts    

      +Key Accounts : HK main customers, HK HQ and R&D, HK engineers            

-Analyzing claim data and reporting data to manager.      

-Monitoring market information and share the information with management.    

 

III. Key Accountabilities

-Key Account counterparting        

    +HK main customers        

    +Communicating with key accounts and supporting them technically        

    +Processing key accounts return data      

    +Researching and benchmarking competitors warranty programs

    +Establishing warranty program of HK products    

    +HK HQ and R&D

    +Communicating and supporting with HK HQ and R&D    

    +HK field engineers in Americas (including subsidiaries, offices)    

    +Communicating with HK field engineers and technically supporting and guiding HK engineers    

    +Instructing and auditing American subsidiaries & offices on quality and service process implementations            

    +Developing and updating field services tools and printed materials for technical service            

    +Market monitoring and data analysis      

    +Analyzing service return data(N.A&S.A) and reporting the results with opinions and suggestions          

    +Market researching and reporting various information of products, services, regulations and competitors    

    +Any other duties/responsibilities as assigned by Management    

 

 

IV. Level of Accountabilities      

-As a key account counterpart, this person has authorizations as below.  

    +Communicating with key accounts, HK subsidiaries & Offices and HQ & R&D              

    +Processing key account claim data in SAP            

    +Developing and updating warranty program as for Americas markets.      

    +Monitoring and auditing service process of HK subsidiaries and offices    

    +Instructing service engineer with best solution regards to requests of quality/service from customer/markets.

    +Reporting analysis result of claim data and market information such as competitors, regulations regarding to  quality and product to manager    

    +Cooperating with Marketing team to develop and update service tools and printed materials            

             

V. Core Competencies  

-Language Skill (Spanish)

-Available to travel abroad          

-Analytical Skill  

-Communication Skill      

-Organizational Skills      

-Proficient in Microsoft Office(Excel & Power Point)          

 

VI. Qualification              

-Bachelor's degree required        

-Bachelor’s degree in Engineering or high level technical degree preferred              

-Experience in Tire industry or related industries preferred  


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