FAQ - Warranty | Hankook Tire USA
SureTire Plan Quality Guarantee Technical Support FAQ Home Help & Support Warranty FAQ Tire Warranty FAQ These FAQs are only for Passenger Car and Light Truck tires which do not apply to Truck & Bus tires. Passenger Car & Light Truck FAQ Do Hankook tires come with a warranty? Yes, all tires produced by Hankook come with a Limited Manufacturer's Warranty covering issues related to manufacturing, materials, and workmanship for the original tire owner when equipped new on a brand-new vehicle, or for the original tire owner when purchased new from a tire dealer. When the tires are purchased from a tire dealer, some patterns will come with supplemental coverages, such as a Road Hazard warranty, Mileage warranty, and/or a 30-Day Trial warranty. See https://www.hankooktire.com/us/en/help-support/warranty/suretire-plan.html for complete details. How do I get my tires warrantied? If the tires came new on a new vehicle, it is best to return to the dealership where the vehicle was purchased, or at least a dealership from the same vehicle manufacturer. If the tires were purchased, it is best to return to the same dealer where purchased, or at least a location from the same dealer company. You can also use our dealer locator tool (https://www.hankooktire.com/us/en/find-a-store.html), or contact us at 1-800-426-5665, option 1, if you need assistance identifying an appropriate location. Can I file my warranty claim directly with Hankook? No, because the warranty process is handled through our network of authorized dealers and retailers. These dealers and retailers are equipped to inspect tires, verify claims, and provide customer service, which means a streamlined, consistent, and efficient process. These dealers and retailers also ensure that all necessary documentation and maintenance records are in place, helping to validate the warranty claim and provide a resolution. There is a bubble/bulge on the sidewall of my tire, is this a warrantable condition? A bubble/bulge on the sidewall is often related to damage from an impact to the tire, whether that be from a pothole, curb, or other object. Some things to look for are scuffs/scrapes on the sidewall near the bubble, and scuffs/scrapes/dents on the wheel near the bulge. The inner liner of the tire can also be inspected (after the tire is dismounted) for cuts and bruises around the affected area, which are also indicative of an impact. It is advisable to schedule a time to see your local tire professional to have the condition inspected for warranty eligibility. Even if the condition is found to be impact related, many of Hankook's passenger tires offer a limited Road Hazard warranty. See https://www.hankooktire.com/us/en/help-support/warranty/suretire-plan.html for complete details. What is the difference between the Original Equipment Tire (OE) warranty and Replacement Equipment Tire (RE) warranty? The main distinction between Hankook OE and RE tires lies in their warranty coverage. OE tires do not come with a limited mileage warranty, whereas several RE tires do. Eligible OE tires that become unusable due to factors within the manufacturer's control may be covered for up to six (6) years from the vehicle's purchase date. In contrast, eligible RE tires may be covered for up to six (6) years from the date of tire purchase. Additionally, many Hankook RE passenger and light truck tires include a 30 Day Trial, and some passenger tires include a Road Hazard warranty. See https://www.hankooktire.com/us/en/help-support/warranty/suretire-plan.html for complete details for each warranty. Is there an actual difference between OE and RE tires? OE (Original Equipment) tires are the factory-installed tires chosen by the vehicle manufacturer to balance factors like ride noise, handling, longevity, fuel efficiency, and more. Replacing worn-out OE tires with the same type helps maintain the car's original performance. In contrast, replacement tires are aftermarket options designed for general use, often prioritizing specific attributes like tread life, traction, or ride comfort. These allow drivers to customize their vehicle's performance, such as choosing high-performance tires for better handling or all-terrain tires for off-road capability. While OE tires preserve the manufacturer's intended driving experience, replacement tires offer flexibility to match individual driving needs. However, changing from OE to non-OE tires may enhance certain aspects but could also impact others, such as fuel efficiency or road noise. How long is the life of a tire? To learn more about this, please visit https://www.hankooktire.com/us/en/help-support/warranty/technical-support.html How do I read the tire's DOT number? To learn more about this, please visit https://www.hankooktire.com/us/en/help-support/tire-guide/tire-sidewall.html What is the recommended tire pressure for my vehicle? To learn more about this, please visit https://www.hankooktire.com/us/en/help-support/care-guide/tire-pressure.html How often should I check the tire pressure? Check the air pressure in your tires (including spares) monthly and before long trips or carrying extra weight. Be sure to use an accurate pressure gauge. Check inflation pressure when the tires are “cold.” Tires are considered “cold” when the vehicle has been parked for three hours or more, or if the vehicle has been driven less than a mile (1.6 km) at moderate speed. See https://www.hankooktire.com/us/en/help-support/care-guide/tire-pressure.html for additional information. How often should I rotate my tires? To ensure optimal tire performance and longevity, it's recommended to rotate your tires every 5,000 to 7,500 miles, or as specified in your vehicle's owner's manual- whichever is sooner. Regular rotation helps promote even wear, enhances safety, and ensures compliance with tire warranties. Hankook's Replacement Equipment (RE) Tire Mileage Warranty requires that tires be rotated in intervals of 7,500 miles or fewer to maintain eligibility for the warranty, should it need to be enacted. Directional tires (which have a specific rotation direction) and staggered tire setups (where front and rear tires are different sizes) have specific rotation requirements. By rotating your tires regularly, you allow them to wear more evenly across all four positions on your vehicle. This is important because the tires at the front of your vehicle tend to wear differently than those at the rear due to variations in weight distribution and steering forces. By rotating the tires, you help equalize the wear and extend their overall tread life. See https://www.hankooktire.com/us/en/help-support/care-guide/rotation.html for additional information. What is the difference between all-season tires, all-weather tires, summer tires, and winter tires? The difference between all-season, all-weather, summer, and winter tires lies in their design, rubber composition, and the specific driving conditions they are best suited for. All-Season Tires are a convenient and versatile option for those living in areas with moderate, consistent weather. They provide decent performance year-round but aren't ideal for extreme winter conditions. All-Weather Tires are a better choice for drivers in regions with unpredictable or moderate winters. They offer improved winter performance compared to all-season tires while still being usable year-round, but do not have the same winter performance as a dedicated winter tire. Summer Tires are designed for warm climates and performance driving, excelling in dry and wet conditions, but becoming unsafe in cold weather. Winter Tires are crucial for safety in regions with harsh winters. They offer superior traction in snow, ice, and cold temperatures, but they should be swapped out when temperatures rise. What are Electric Vehicles (EVs) specific tires? EV-specific tires are tires optimized for the unique demands of EVs, offering benefits like improved range, better handling under heavy loads, reduced road noise, and enhanced durability. For the best performance and efficiency, it's recommended to use tires specifically designed for EVs. Hankook's iON family of tires is designed specifically for EVs, with a wide range of sizes to fit most EVs on the market today. See https://www.hankooktire.com/us/en/tirelist/vehicle/electric-vehicle.html for more about our iON tires. How do I know when it's time to replace my tires? To maintain safe driving conditions and avoid unexpected tire failures, it is important to regularly inspect your tires and be aware of several key indicators. Check the tread depth using a tread depth gauge or the built-in tread wear indicators to ensure sufficient traction. Inspect the tires for cracks, bulges, or other visible damage that could compromise safety. Pay attention to any vibrations or noises while driving, as these could signal tire issues. Consider the age of your tires, replacing them after 6 to 10 years even if they appear in good condition. Look for signs of uneven wear, which may indicate underlying vehicle issues that need to be addressed to prevent further damage. Monitor tire pressure regularly, and be cautious of frequent air loss, as this could indicate the need for replacement. If you notice visible punctures or significant damage, have the tires inspected immediately. By following these steps, you can help ensure your tires remain in good condition, contributing to a safer driving experience. What is the best way to store tires when they're not in use? To store tires properly when not in use, clean them thoroughly and store them in a cool, dry, and dark environment, away from chemicals and direct sunlight. Use tire bags or covers for added protection, and store mounted tires either hung vertically or stacked horizontally, while unmounted tires should be stored upright. Keeping them off the ground and periodically checking storage conditions will help maintain their quality and longevity. See https://www.hankooktire.com/us/en/help-support/care-guide/storage.html for additional information.
US
Global Site
