Tire Recalls and Service Campaigns

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Date01/11/2016 Hits33103
  • [Recall] Ventus S1 Noble2 '245/45R18 96W', '245/40R19 94W', '275/35R19 96W'

Dear Hankook Tire Customer,

This notice is to inform you accordance with the requirements of the Motor Vehicle Safety Act.

On December 18, 2015 Hankook Tire America Corporation (“Hankook”) reported that Hankook will conduct a recall in certain HANKOOK brand Passenger tires manufactured in between May 20, 2013 through February 14, 2015. The specific tires are Ventus S1 Noble2 245/45R18 96W, 245/40R19 94W, 275/35R19 96W (the “Recalled Tire”) and identified by DOT numbers listed in Table below.

 

REASONS FOR THIS VOLUNTARY RECALL

The tires subject to the recall may experience cracks in the sidewall on the inside equipped area under certain service conditions, which could lead to air loss.

Under certain extreme service conditions of use or abuse, cracks in the sidewall may form which may lead to air loss and result in loss of vehicle control.

 

TIRE INFORMATION

The affected tires were produced in between May 20, 2013 through February 14, 2015. The U.S. Department of Transportation (“DOT”) numbers of affected tires are listed on Table below.

The DOT number can be found on the sidewall near the rim. A sample DOT is shown in Picture.

Size

DOT Code

245/45R18 96W

T7 EF 1AH

2013 ~ 5213, 0114 ~ 5214, 0115 ~ 0715

245/40R19 94W

5M LC 1AH

275/35R19 96W

5M F0 1AH

 

DOT Code Location
  : Located under ‘Ventus S1 noble2’

 

How to find DOT on sidewall:  

URL http://www.hankooktire.com/us/services-tips/tire-guide/tire-sidewall.html

 

WHAT WE WILL DO

In the event that your tire(s) have DOT number listed in Table, we will pay or credit you the cost of the tire(s).

 

WHAT YOU SHOULD DO

Any consumer who believes they are affected by the recall should not wait to receive notification but should contact their local HANKOOK dealer or the HANKOOK Tire Customer Service Team at the following contact numbers.

HANKOOK Tire Customer Service Team

800-426-5665 (Toll free)

 

We regret any inconvenience that this action may cause you. If we or your Hankook dealer fails or is unable to remedy this effect by payment or credit of the cost of your tire and within a reasonable time, you may submit a written complaint to:

Administrator - National Highway Traffic Safety Administration

1200 New Jersey Avenue, SE, Washington, DC 20590,

OR

Call the Auto Safety Hotline at: 1-888-327-4236 (TTY:1-800-424-9153)

OR

www.safercar.gov

Thank you for your attention to this important matter.

Sincerely,

Hankook Tire America Corp.


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